MessageFlow System is a cloud-based CRM solution designed to streamline customer support for businesses. It integrates multiple communication channels into a single platform for easier ticket management and enhanced customer service.

Any business that wants to improve its customer support workflow can use MessageFlow System. It’s ideal for small, medium, and enterprise-level companies.

> Multi-channel communication (WhatsApp, Facebook Messenger, Instagram, Telegram, and Email).
> AI-powered auto-answering that can learn and improve responses.
> Automatic translation of customer messages and replies.
> Ticket management with flexible control over AI automation.
> GDPR compliance with encrypted data.
> Advanced analytics and reporting for performance tracking.

The AI answers customer tickets automatically based on pre-defined answers. Businesses can customize these answers and help the AI learn to respond more effectively over time.

Yes, businesses can activate/deactivate AI auto-answering or schedule when it should run.

MessageFlow supports all languages. Customer messages are translated into the business’s local language, and replies are translated back into the customer’s language automatically.

MessageFlow supports:

> WhatsApp
> Facebook Messenger
> Instagram Messenger
> Telegram
> Email

Note: Businesses need to have their own Business API accounts for these channels. If they don’t, we can set up the accounts for a one-time fee of $150 per business.

> Basic Plan: Up to 5 users.
> Advanced Plan: Up to 20 users.

For businesses requiring more than 20 users, please contact us for an Enterprise Plan.

Tickets arrive in the system and are managed in a central dashboard.
If AI is enabled, it will attempt to answer the ticket automatically.
Employees can manually respond to tickets, provide feedback to improve AI answers, or take over from the AI at any time.

Currently, no additional integrations are available.

All data is encrypted and fully complies with GDPR standards to ensure maximum privacy and security.

AI services will turn off automatically when limits are reached.
You can purchase add-on options to extend limits.

Yes, MessageFlow is a cloud-based solution accessible from anywhere.

MessageFlow is web-based and works on any modern web browser.

Yes, we offer a 3-month free trial to verified businesses.

Yes, businesses can easily upgrade or downgrade their plans.

One-time setup fee of $150 for business API accounts (e.g., WhatsApp or Facebook Business).
Add-ons for exceeding AI query or user limits.
Optional employee training (see below).